Shipping policy

Shipping Policy

Thank you for visiting and shopping at Medusa Case. We are committed to delivering your order in a timely and efficient manner. Please read our shipping policy below.

1. Processing Time

• All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.
• If we experience a high volume of orders, shipments may be delayed by a few days. We will notify you via email if there are any significant delays in processing your order.

2. Shipping Rates

• Shipping charges for your order will be calculated and displayed at checkout.

3. Order Tracking

• Once your order has shipped, you will receive an email notification with a tracking number. You can track your shipment using the provided link.
• Please allow up to 48 hours for the tracking information to become available.

4. Shipping Address Changes

• If you need to change your shipping address, please contact us immediately at support@medusacase.com. We will do our best to accommodate changes before your order is shipped.

5. Lost or Damaged Packages

• Medusa Case is not liable for any products lost or damaged during shipping. If your package is lost or arrives damaged, please contact the shipping carrier to file a claim.
• If you receive your product damaged, please email us at support@medusacase.com with photos of the damaged item and packaging. We will assist you in resolving the issue.

6. Contact Us

• If you have any questions about our shipping policy or need assistance with your order, please contact us at support@medusacase.com.