Refund policy

Refund and Return Policy

We want you to be completely satisfied with your Medusa Case purchase. If you’re not happy with your order, we’re here to help!

Returns

• You have 30 days from the date of delivery to request a return.
• To be eligible for a return, the case must be unused and in its original packaging. Please ensure it is in the same condition as when you received it.
• Proof of purchase is required for all returns.

Refunds

• Once we receive your returned item, we will inspect it and notify you of the status of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.
• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Exchanges

• We only replace items if they are defective or damaged. If you need to exchange your product for the same item, please contact us at support@medusacase.com with your order details.

Non-Returnable Items

• Customized or personalized cases are non-returnable unless they arrive defective or damaged.
• Items purchased during clearance or final sale promotions are also non-refundable.

How to Initiate a Return

• To start a return, please contact our support team at support@medusacase.com with your order number and reason for the return. We will provide you with the necessary instructions and return address.

Shipping

• You will be responsible for paying for your own shipping costs for returning your item, unless the product is defective or damaged upon arrival.

We appreciate your support and aim to provide a smooth and transparent return experience. If you have any questions, feel free to reach out to our customer support team!